Quality cannot be bolted on after the fact. Cenza understand that it must be deeply woven into all that we do.
Quality management is the foundation on which we have built our business. It is an integral part of our culture, as we strive to instill in employees at all levels of the organization a relentless focus on maintaining the highest level of client service and satisfaction. We believe our clients deserve nothing less.
We have designed and maintain our Quality Management System in adherence with ISO 9001:2015 standards. As an essential part of our assurance program, we undertake random daily sampling on all active projects to ensure we deliver services and work product of the highest possible quality.
Maintaining client service and satisfaction also rests on the high caliber of our staff and the technology resources we place at their command. We build project teams with appropriately skilled lawyers, paralegals, software engineers, quality control specialists, subject matter experts, and project managers, and we provide them with the best in class tools and technology, to ensure that each phase of any given project plan is performed in optimal fashion.
For us quality management is a continuous process and an ongoing commitment to not only meet but exceed our clients’ exacting quality requirements. We consistently refine our protocols and evolve our best practices; staff skills are regularly enhanced through in house training. We are extremely proud of our high client retention rate as a reflection on our firm-wide commitment to maintain best in breed quality management practices.
Quality management is also a function of employee skills, training and accountability. Appointing a dedicated team with a dedicated workspace allows us to maintain consistency and avoid overlap and it provides full accountability that serves as the bulwark for the Cenza client experience.