Keeping Client Data Safe and Sound

Quality Management

Quality cannot be bolted on after the fact. Cenza understand that it must be deeply woven into all that we do.

Quality management is the foundation on which we have built our business. It is an integral part of our culture, as we strive to instill in employees at all levels of the organization a relentless focus on maintaining the highest level of client service and satisfaction. We believe our clients deserve nothing less.

We have designed and maintain our Quality Management System in adherence with ISO 9001:2015 standards. As an essential part of our assurance program, we undertake random daily sampling on all active projects to ensure we deliver services and work product of the highest possible quality.

Maintaining client service and satisfaction also rests on the high caliber of our staff and the technology resources we place at their command. We build project teams with appropriately skilled lawyers, paralegals, software engineers, quality control specialists, subject matter experts, and project managers, and we provide them with the best in class tools and technology, to ensure that each phase of any given project plan is performed in optimal fashion.

For us quality management is a continuous process and an ongoing commitment to not only meet but exceed our clients’ exacting quality requirements. We consistently refine our protocols and evolve our best practices; staff skills are regularly enhanced through in house training. We are extremely proud of our high client retention rate as a reflection on our firm-wide commitment to maintain best in breed quality management practices.

Quality management is also a function of employee skills, training and accountability. Appointing a dedicated team with a dedicated workspace allows us to maintain consistency and avoid overlap and it provides full accountability that serves as the bulwark for the Cenza client experience.

Data Security and Quality Control

Data Protection and System Security

To earn your business, we know we must protect your data and operate with the highest possible security

Consequently, data protection and system security are paramount concerns for Cenza. As a provider of outsourcing services to the world’s leading law firms, financial institutions and corporations, we take the highest level of precaution to ensure we maintain the integrity and confidentiality of client data at all times.

To safeguard client data, Cenza has implemented a rigorous Information Security and Management System in accordance with the ISO/IEC 27001:2013 Standards. Our security framework includes extensive protocols and procedures to ensure that all our employees are appropriately screened and vetted, rigorous access controls are maintained to protect client data, including dedicated client teams to avoid any overlap, and with redundant levels of security and monitoring in place to prevent intrusion to our network and physical premises.

The framework provides end-to-end protection for the management, storage, retrieval and access of client data, to ensure it remains secure and confidential at all times while it is under our control or in transit from our network to yours.

Our Information Security Management System has been certified under the ISO/IEC 27001:2013 Standards and we are subject to regular audit by TUV Nord Cert GmbH, an official ISMS certification body.

GDPR

Cenza’s information security, privacy policy and procedures and data services are fully GDPR compliant. Our operations are subject to regular audit to ensure the continued integrity and compliance of our security and privacy management procedures.  Our personnel have received appropriate training on all obligations and requirements imposed under the GDPR and we maintain appropriate records of processing activity as required thereunder, including the regular review of any third-party vendors and sub-processors with whom we share client data, to ensure and protect personal data while it is under our control or the control of any such third-party vendors or sub-processors.

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